Etoc IT logoEtoc IT
Local IT support · Bardstown, KY

Reliable IT support for small businesses in Nelson County.

From your daily helpdesk calls to your network, email, and cloud — Etoc IT keeps your team productive and your data secure, so you can focus on running the business.

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Locally owned Same-day response 24/7 monitoring
Etoc IT

Real people answer the phone

No call centers, no waiting tickets. Talk to a technician who knows your business.

Flat-rate monthly plans

Predictable IT costs with no surprise bills. Unlimited remote helpdesk on every managed plan.

We come to you

On-site visits across Nelson County and surrounding counties — no need to ship equipment off.

What we do

IT services built for small business

We support 1–25 user offices with the full stack — workstations, network, cloud, and security — under one local point of contact.

Managed IT Services

Flat monthly fee per workstation. We monitor, patch, and protect everything 24/7 so problems get fixed before you notice them.

  • Unlimited remote helpdesk
  • Patch management & antivirus
  • Backup monitoring & reporting
  • Vendor liaison (ISP, software)

Break/Fix & Hourly Support

No contract? No problem. Pay-as-you-go IT for one-off issues — broken PCs, printer headaches, slow networks, virus cleanup.

  • On-site or remote sessions
  • Workstation tune-ups & repair
  • Email & password recovery
  • New computer setup & transfers

Networking & Wi-Fi

Reliable, fast, secure networks for your office. From a single Wi-Fi access point to a multi-VLAN business network with firewall.

  • Business-grade firewall setup
  • Whole-office Wi-Fi coverage
  • VPN & remote access
  • Network cabling & switching

Microsoft 365 & Cloud

Email, file storage, Teams, and document collaboration — set up correctly, secured properly, and backed up daily.

  • M365 / Google Workspace setup
  • Email migration to the cloud
  • SharePoint & OneDrive deployment
  • Cloud backup of M365 data
Pricing

Simple, flat-rate IT plans

Every plan includes unlimited remote helpdesk, proactive monitoring, and a real local technician. No long-term contracts required.

Essentials

Great for very small offices (1–5 users)

$79/user
per month, billed monthly
  • Unlimited remote helpdesk
  • 24/7 system monitoring
  • Antivirus & patch management
  • Monthly health report
  • Business-hours phone support
Get Started

Professional

Best for growing offices (5–15 users)

$129/user
per month, billed monthly
  • Everything in Essentials
  • On-site visits included
  • Microsoft 365 admin & backup
  • Network & Wi-Fi monitoring
  • Security awareness training
  • Quarterly business review
Get Started

Complete

Full coverage for established offices

$179/user
per month, billed monthly
  • Everything in Professional
  • 24/7 emergency support
  • Advanced threat protection
  • Compliance-ready reporting
  • Dedicated account manager
  • Hardware lifecycle planning
Get Started

Prefer pay-as-you-go? Hourly break/fix support is $125/hour on-site, $95/hour remote (1-hour minimum). Project quotes available for networking and cloud migrations.

Why Etoc IT

A local IT partner that actually picks up the phone.

  • Hometown response timesBased in Bardstown — we can be on-site the same day, not next week.
  • No tech jargonWe explain things in plain English so you can make confident decisions.
  • Honest, flat-rate pricingPredictable bills with no upsell pressure or per-minute meters running.
  • Security-first mindsetRansomware, phishing, and data loss — we lock down the threats that hurt small businesses most.

By the numbers

What our managed clients can expect every month.

<1hr
Average response time
24/7
System monitoring
99.9%
Uptime target
100%
Locally owned
FAQ

Common questions from small businesses

Quick answers to the questions most Bardstown business owners ask before reaching out.

What does managed IT support actually include?
Etoc IT's managed plans include unlimited remote helpdesk, 24/7 system monitoring, automatic patching, antivirus protection, monthly health reports, and a real local technician who knows your business. Higher tiers add on-site visits, Microsoft 365 administration, security awareness training, and quarterly business reviews. Plans start at $79 per user per month with no long-term contract required.
How quickly can you respond if something breaks?
Etoc IT targets same-business-day response for managed clients, with on-site visits within 1–4 hours depending on severity and location. For critical outages where the whole office is down, our response target is within 1 hour. Emergency 24/7 response is available for clients on our Complete plan.
Do I have to sign a long-term contract?
No. Etoc IT's managed plans have a 90-day initial commitment so we can complete proper onboarding, then they continue month-to-month. You can cancel with 30 days written notice.
What if I'm too small for managed IT? Do you offer hourly help?
Yes. Etoc IT offers hourly break/fix support for businesses that just need occasional help. Rates are $95/hour remote and $125/hour on-site, with a 1-hour minimum. There's no contract or commitment — pay only when you need us.
How is a local IT provider different from a Louisville-based MSP?
The biggest difference is response time and personal accountability. Etoc IT is based in Bardstown, which means we can be at your office in 30 minutes instead of two hours. You also get the same technician every time who knows your network and business — not a call center queue.
Do you handle Microsoft 365 and email?
Yes. Etoc IT sets up, secures, and manages Microsoft 365 and Google Workspace for small businesses. This includes email migration, mailbox backup, multi-factor authentication setup, OneDrive and SharePoint deployment, and ongoing administration.
What does it cost to switch from my current IT provider?
Etoc IT charges a one-time onboarding fee of $99 per user (waived for offices with 10 or more users). This covers full discovery, network documentation, deployment of our monitoring and security tools, and a 30-day stabilization period. Most clients are fully onboarded within 30 days of signing.
What areas does Etoc IT serve?
Etoc IT provides on-site IT support across Bardstown, Bloomfield, New Haven, Cox's Creek, Boston, Springfield, Lebanon, Hodgenville, Elizabethtown, Mt. Washington, Shepherdsville, and Taylorsville. Remote support is available anywhere with an internet connection. See our Service Area page for full details.
Where we work

Proudly serving Central Kentucky.

Etoc IT is based in Bardstown and supports small businesses across Nelson County and the surrounding counties.

Bardstown Bloomfield New Haven Cox's Creek Boston Springfield Lebanon Hodgenville Elizabethtown Mt. Washington Shepherdsville Taylorsville

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Bardstown, KY
Get in touch

Ready to talk about your IT?

Tell us a little about your business and the headaches you'd like to solve. We'll get back to you within one business day.

Contact Etoc IT

Local support, friendly people, real answers.

Call or Text(502) 784-6481
Service AreaBardstown, KY & surrounding counties
HoursAvailable 7 days a week
Emergency support 24/7 for managed clients
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We typically reply within one business day. No obligation, no sales pressure.